Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with all tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

 To start a return, you can contact us at kundsupport@matstrumpor.se.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at kundsupport@matstrumpor.se.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (for example special orders or personalized items), and personal care goods (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a particular item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is delivered within the EU, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the item must be in the same condition that you received it, unworn, with all tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will let you know once we've received and inspected your return, and whether or not the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the return so it shows up on your end.
If more than 15 business days have passed since we approved your return, please contact us at kundsupport@matstrumpor.se